Condition Guide

Understand exactly what condition you’re buying.

We use a clear, consistent grading system across every product category so you know what to expect before you purchase.

Grade

New

Unused products in original condition.

Brand-new items that are unused and arrive in their original packaging. Includes all original accessories and documentation where applicable.

  • Sealed or in original packaging
  • All original accessories
  • No prior use
Grade

Open Box

Packaging may have been opened, but product remains in excellent condition.

Items that have been opened but otherwise remain in excellent, like-new condition. Packaging may show minor handling marks.

  • Packaging opened
  • Excellent product condition
  • Verified contents
Grade

Refurbished

Inspected, tested, and prepared for resale.

Products that have been inspected, tested, and prepared for resale. May show minor cosmetic signs of prior use. Functionality is verified.

  • Tested for functionality
  • Minor cosmetic wear possible
  • Prepared for resale
Grade

Used

Previously owned products showing normal signs of use.

Pre-owned products that are fully functional but show normal signs of prior use such as scuffs, scratches, or general wear.

  • Visible signs of use
  • Fully functional
  • Priced accordingly

At-a-Glance Comparison

GradePackagingCosmetic ConditionFunctional Test
NewSealed / OriginalPristineNot required
Open BoxOpenedExcellentVerified
RefurbishedMay varyMinor wearTested
UsedMay varyVisible wearFunctional

Note: Specific condition notes are included on each product listing. Customers should review listings carefully before purchase.